Systems Engineer, Jr. (Active Secret Clearance required)

Job Summary:

As the major Army Reserve presence in New England, Devens Reserve Forces Training Area (RFTA) provides operational, training and logistic resources to tenant, transient training and stationed units and area customers; provides standardized, effective and efficient services, facilities, infrastructure and quality of life to Soldiers, Family Members, Retirees and Civilian Employees as applicable to support the training, readiness and operational capability for all components and branches of the joint force, accomplished through responsible execution of funds and effective conservation of natural resources. On order, provides Defense Support to Civil Authorities, as directed.

The US Army Signal Network Enterprise Center (NEC) Devens RFTA, Massachusetts provides Command, Control, Communications, Computers, and Information Management (C4IM) Services to the United States Army Garrison (USAG) Fort Devens and its headquarters, the Reserve Command and Installation Management Command.

Our Help Desk Technician will perform as a member of our comprehensive team conducting computer and IT system troubleshooting and directly support Devens RFTA Garrison & Tennant Units. Our ideal candidate will provide end-user assistance at the workstation or docking stations and perform troubleshooting and repair services for hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes, and deletions to deployed IT assets; printers, scanners and other peripherals as well as provide general IT support.

Job Responsibilities:

• Reports directly to the onsite Project Manager.

• Utilize AESMP ServiceNow ticketing system for processing of service requests and incidents.

• Analyze and resolve various IT classified and unclassified system problems.

• Test and analyze computer hardware and software networks and system malfunctions to resolve physical and logical processing systems.

• Install, configure, troubleshoot and maintain end user equipment and software.

• Resolve Local Area Network (LAN) installation and operation problems with end users.

• Provide on-site technical assistance to end users including assistance with Microsoft operation systems, user profiles, computer applications and hardware. This includes any technical support for upgrades or replacement programs.

• Answer general questions from end-users on hardware, software and Microsoft Office issues.

• Maintain an automated tracking sheet of organization assets (printers/MFD’s and computers) to include computer names, users, mac addresses, model numbers, serial numbers and location.

• Coordinate with users for port and telephone moves & installs.

• Provide local touch labor (layer 1 troubleshooting, repairing, etc.) for Enterprise assets and resolve requests through remote administration actions (troubleshooting, repairing) that do not require touch labor.

• Perform as an escalation entity for Help Desk trouble tickets to solve Tier I and Tier II issues.

Minimum Qualifications:

• Minimum one (1) year experience in IT Help Desk duties.

• Demonstrated experience troubleshooting with Microsoft operating systems and compatible computer applications.

• Desktop and laptop hardware service and support.

• Experience with Microsoft Office 365 product configuration and support in an enterprise environment.

• SECRET Clearance Required.

• DOD 8570.01-M IAT II Certified in at least ONE of the following certifications:

  • Security CE.

  • CCNA Security.

  • CSA .

  • GICSP.

  • GSEC.

  • SSCP.

  • IAT Level III certification also acceptable:

  • CASP CE.

  • CCNP Security.

  • CISA.

  • CISSP.

  • GCED.

  • GCIH.

• Obtain current Windows Operating System certification within 6 months of hire.

• Clearance and DoD 8750.01-M IAT II certification must be delivered and validated at the time of application.