Training & Field Support Specialist - NVTC
- Job Category: Security, Intelligence & Defense Analysis
- Travel: Yes, 25% of the time
- Clearance: TS with SCI Eligibility
- Req ID: 2024-11243
Overview
Job Summary:
Suvi is seeking a qualified Training and Field Support Specialists to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join to our team of outstanding professionals, apply today!
Responsibilities
Job Responsibilities:
Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
Offers frontline field support, encompassing ad hoc training, troubleshooting, and critical incident assistance.
Undertakes travel to deliver training sessions, adapting to diverse locations as needed.
Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.
Qualifications
Minimum Qualifications:
Active Top Secret with SCI Eligibility.
Must be comfortable and available for 25% travel.
Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.
A formal education in an IT subject, training, or education-related field is desired.
Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).
Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).
Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
Experience using analytic tools and databases to support intelligence analysis and production
Requires excellent oral and written communication skills and outstanding customer service.
Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Contractors shall be able to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
Desired Qualifications:
- Knowledge and experience in Human Language Technologies (HLT) such as Computer Assisted Translation (CAT) tools, Machine Translation (MT), Optical Character Recognition (OCR), Terminology Management (TMM), Automatic Speech Recognition (ASR, and other HLT tools and processes).
Posted Salary Range
105000
Benefits Information
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Job: Security, Intelligence & Defense Analysis
Travel: Yes, 25% of the time
Organization: Suvi Global Services
Clearance: TS with SCI Eligibility
Work Type: On-Site
Remote: No
ReqID: 2024-11243
Suvi
Work Where it Matters
Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.
As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.