Sr. Systems Analyst

Washington, DC
Work Type: On-Site
  • Job Category: Information Technology
  • Travel: None
  • Clearance: TS/SCI
  • Req ID: 2024-7849

Overview

Job Summary:

Provide Tier 1 and 2 Service Desk support for classified users request for assistance and problem resolution. Provide secure voice, video setup , configuration and troubleshooting to agency users and systems. Install new or replace secure communication equipment. Maintain and report ClassNet inventory and change to the O&M service provider’s Asset Management staff, DoS, and others as requested. Provide Tier 1 and 2 Service Desk support for classified users request for assistance and problem resolution. Maintain and report Classified inventory and change to the O&M service provider’s Asset Management staff, DoS, and others as requested.

Responsibilities

Job Responsibilities:

  • Develop and maintain Standard Operating Procedures and instructional materials to improve the processes for managing classified conference and meeting rooms.

  • Perform scheduling and setup for secure call and video conferences.

  • Assess, recommend, and support secure communications upgrades and technology refresh for approximately 300+ end-user devices shared by over 1000+ users.

  • Manage user account creation, modification, and deletion of user accunts in Microsoft Active Directory.

  • Creation and issuance of Public Key Infrastructure Smart Cards for classified and unclassified networks.

  • Assess and Validate Classified user requirements for new item requests, research and recommend technical solutions.

  • New workstation setup including networked desktop/laptop, printers, scanners and switches.

  • Maintain and troubleshoot computing and peripheral devices (e.g., keyboard, video, mouse (KVM), multi-function print devices (MFP/MFD), thin clients, secure telephones, video teleconferencing systems, and monitors) for all networks.

  • Manage and update client support tickets in ServiceNow ITSM environment.

Qualifications

Minimum Qualifications:

  • Top Secret/SCI Clearance.

  • Associates degree in Information Technology or 5 years equivalent work experience.

  • Experience in setting up secure phone calls for senior leadership.

  • Ability to set up for classified video teleconference.

  • Experience in video teleconference meeting setup, scheduling and customer assistance.

  • Strong knowledge of Microsoft Active Directory.

  • Comptia A+ and Security + certifications preferred.

  • Excellent communications skills in person, verbally and in writing.

  • Excellent organizational skills.

  • Must be able to professionally interface with team members and civilians at all levels of the organization.

Posted Salary Range

$123,500 / annually

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job: Information Technology

Travel: None

Organization: ADM - Akima Data Management

Clearance: TS/SCI

Work Type: On-Site

Remote: No

ReqID: 2024-7849