Quality Assurance Specialist (Remote position for candidates in Washington DC Metro area only)
- Job Category: Quality
- Travel: Yes, 25 % of the Time
- Clearance: Public Trust
- Shift: Day Job
- Req ID: SUV00321
Suvi is hiring a Quality Assurance Specialist to support the newly awarded contract with the U.S. Health and Human Services. Ideal candidate will possess experience in industry best practice in quality management and methodologies with demonstrated success enabling measurable improvements through effective internal QA activities. This individual will support the continuous assessment and improvement of business operations and regulatory compliance.
Supports the program’s quality assurance and improvement activities and initiatives including review, implementation, and communication of all quality processes.
Assists in developing, implementing, managing and executing the program’s quality plan.
Monitor departmental quality indicators and practices, policies, protocols and methodologies.
Assists in developing reports, materials, and support for key stakeholders related to quality goals, progress and challenges.
Establishes and maintains a process for evaluating quality assurance.
Determines the resources required for quality control.
Maintains the level of quality throughout the project life cycle.
Conducts formal and informal reviews at pre-determined points throughout the project life cycle.
Provides technical and administrative direction for personnel performing systems development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules.
Coordinates with the Project Manager to ensure problem solution and user satisfaction.
Monitors for compliance.
May support survey or audit activities; reports independently of line management for audited functions or inspections.
May prepare milestone status reports and deliveries/presentations for colleagues, subordinates, and end user representatives.
Delivers client presentations, facilitates leadership alignment and stakeholder engagement sessions, and assists in the completion of required deliverables.
Engages in on-going analysis of operational services to identify and report on patterns / trends and recommend solutions to increase efficiency and effectiveness. Participates in administrative operations to determine the adequacy of present processes and procedures to improve organizational operations.
Assists the program office in the timely completion of projects or activities of an urgent nature.
Supports corporate development activities as required.
Bachelor’s degree or equivalent experience. Certification/training in administering quality standards is highly desired.
5 years of professional work experience supporting Federal Government programs.
HHS Public Trust (or willingness to obtain and maintain it)
Experience supporting HHS or public health domain. Experience with HHS processes and systems (EPLC) is strongly desired.
Advanced knowledge of quality management standards, best practices, and methodologies including but are not limited to ISO and CMMI.
Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively using MS word or PowerPoint.
Organizational and project management skills
Comfort with quantitative analysis and the ability to translate analysis findings into easily digestible visuals or communications.
Ability to adapt quickly to changing priorities and develop successful professional relationships with key internal and external stakeholders
Ability and willingness to travel up to 25% of the time (must be local to National Capital Region).
Must be willing to provide supervisory/professional references and work examples.
Direct, hands-on experience with HHS and systems/processes including EPLC. Or in public health domain.
Advanced Quality management related training and certification
Project management training. Understanding of SDLC.
Advanced analysis using excel or complex set of data.