Systems Analyst (Active Top Secret Clearance with SCI eligibility required)
- Job Category: Information Technology
- Travel: No
- Clearance: TS/SCI
- Shift: Variable
- Req ID: COM00551
Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. This position supports technical needs for services provided on SOCRATES, CENTRIX/BICES, NIPRNet, SIPRNet, and JWICS, and designated coalition networks, solicited by USSOCOM, its Component Commands, TSOCs, and deployed locations. Candidate must possess Active DoD Top Secret clearance and obtain DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise (SOCRATES, CENTRIX/BICES, JWICS), IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.
Systems Analyst shall perform the following duties including but are not limited to:
Support overall sustainment operation of the SIE Systems including associated hardware, software, peripheral equipment, as well as service management processes. Work autonomously, by utilizing understanding of the domain knowledge, to resolve complex technical issues related to the SIE technologies: USSOCOM Research, Analysis, Threat and Evaluation System (SOCRATES), Combined Enterprise Regional Information Exchange System (CENTRIX) Battlefield Information Collection and Exploitation Systems (BICES), along with USSOCOM NIPRnet, SIPRnet, and JWICS.
Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000 end user enterprise.
May be required to provide VIP level support to USSOCOM executive level users and their staff.
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align the SIE services with the needs of its customers and end users.
Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
Work closely with Network Operations Center, Security, and Engineering teams to incorporate customer feedback and address key support and usability concerns for end-users.
Provide support for the SIE COOP activities and training for new technology deployment at CONUS and OCONUS locations
Associate degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) and 3 years of relevant working experience.
Active DoD Top Secret/SCI Clearance is required.
Must have one of the following: A , Net , or Security .
Strong written and verbal communication skills.
Strong understanding of ITIL, agile methodologies, DoD Risk Management/Security policies.
Demonstrated experience with IT Service Management (ITSM) Process supporting SOCRATES, JWICS, CENTRIX/BICES, or similar large enterprise to the SIE.