Personnel Security Technician

South Burlington, VT
Work Type: Hybrid
  • Job Category: Office & Administrative Support
  • Travel: None
  • Clearance: Suitability
  • Req ID: 2024-11773


Job Summary:

The Personnel Security Technician (PST) will provide administrative assistance and contract support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Security & Integrity (OSI). The PST I will report to RiverTech’s On-Site Supervisor and provide support to the OSI Personnel Security Division (PSD) directly with the processing of personnel security cases to include data entry, assisting with the electronic initiation of e-QIP (electronic questionnaire for Investigation Processing) support, scanning of paper files into electronic case system, fingerprint card tasking support, record management, case assignment, and conducting data quality assurance reviews.


Job Responsibilities:

  • Assists with creating, maintaining, scanning, filing, retrieving, tracking and destruction of electronic and physical personnel security records and case files.

  • Reviews various personnel security forms and documents for completeness, accuracy and compliance.

  • Performs data entry in various personnel security databases.

  • Prepares various periodic ad-hoc reports.

  • Monitors central mailboxes within Outlook, responding to inquiries and status requests.

  • Assists with pulling, filing, and updating fingerprint cards throughout the facility and inventory file storage areas that house fingerprint cards.

  • Assists with coordination of facility-related services, to include IT support for equipment and connectivity issues, conference room use and scheduling, and monitoring office supplies and replenishing stock as requested.

  • Assists with property control and equipment inventory.

  • Receives and route incoming telephone calls, mail and facsimile receipts.

  • Assists with documentation of meeting minutes and general office information.

  • Assists with escorting uncleared vendors and visitors to the facility.

  • Assists with case file quality assurance reviews. Identify accuracy of data and inconsistencies of data; correct minor data related infractions found in electronic systems; update existing tracking mechanisms such as MS Excel spreadsheets and MS Access databases and assist with recommending changes for developing new tracking mechanisms as needed to report findings.

  • Creates electronic case files and assign electronic and physical case files for security processing in accordance with business processes and pre-determined workload thresholds established by federal supervisors.

  • Performs name checks and collect data from various government systems.

  • Facilitates case file review for federal investigators by locating and providing access to electronic personnel security case files.

  • Prepares draft electronic and/or hard copy paperwork contained in personnel security case files for release in response to Freedom of Information Act (FOIA) related requests or as directed and approved by Federal Supervisors.


Minimum Qualifications:

  • Minimum High School Diploma/GED.

  • Minimum three (3) years of relevant work experience.

  • Strong attention to detail, ability to set and manage deadlines, strong organizational skills, and ability to multi-task in fast-paced work environment.

  • Ability to work independently, think logically and work effectively within group settings.

  • Ability to receive general guidance and instructions from a supervisor or via established standard operating procedures, and act upon them with minimal supervision.

  • High level of proficiency in Microsoft Office software, to include Outlook, Excel, Access and Word and experience with database software applications.

  • Excellent oral and written communication skills.

  • Excellent typing skills and telephone and email etiquette.

  • Strong customer service skills.

  • ​​​​​​U.S Citizenship is required in accordance with the security requirements of the above referenced federal government contract.

  • Ability to obtain and maintain a Secret Clearance.

Job: Office & Administrative Support

Travel: None

Organization: RiverTech

Clearance: Suitability

Work Type: Hybrid

Remote: No

ReqID: 2024-11773