Training and Field Support Specialist

Redstone Arsenal, AL
Work Type: On-Site
  • Job Category: Security, Intelligence & Defense Analysis
  • Travel: Yes, 25% of the time
  • Clearance: TS with SCI Eligibility
  • Req ID: 2024-9132

Overview

Job Summary:

Suvi is looking for a Training & Field Support Specialist to work in Huntsville, AL. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!

Responsibilities

Job responsibilities:

  • Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.

  • Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.

  • Offers frontline field support, encompasses ad hoc training, troubleshoots, and critical incident assistance.

  • Undertakes travel to deliver training sessions, adapting to diverse locations as needed.

  • Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

Minimum Qualifications:

  • Active Top Secret with SCI Eligibility.

  • Must be comfortable and available for 25% travel.

  • Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.

  • A formal education in an IT subject, training, or education-related field is desired.

  • Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).

  • Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).

  • Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).

  • Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).

  • Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.

  • Experience using analytic tools and databases to support intelligence analysis and production.

  • Requires excellent oral and written communication skills and outstanding customer service.

  • Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Contractors shall be able to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.

  • Desired Qualifications:

  • Knowledge and experience in Intelligence Specializations to include experience in using the TAC government system, FADE, and ANB.

  • Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Job: Security, Intelligence & Defense Analysis

Travel: Yes, 25% of the time

Organization: Suvi Global Services

Clearance: TS with SCI Eligibility

Work Type: On-Site

Remote: No

ReqID: 2024-9132