Technical Writer

Here’s why we want you to consider LDRM:

• Work-from-home flexibility after training

• Daytime hours, and no weekends

• Tuition Reimbursement program and reduced tuition agreements with Southern New Hampshire University and Great Bay Community College

• 401(k), health, dental and vision plans, and other insurances you can use

• An Employee Assistance Plan that’s ready when you need it

• Paid training and paid time off

Job Summary:

Our Technical Writers are responsible for documenting processes, procedures, training manuals and other necessary documents to ensure we meet or exceed our customer’s requirements and expectations. You will use all the multimedia tools at your disposal to ensure understanding and effectiveness. You will collaborate with multiple stakeholders to ensure accuracy, and update documents as needed.

Job Responsibilities:

• Research, write, edit, and proofread a wide variety of administrative, operational, and technical documents

• Create and update clear, concise, and comprehensive technical documents, including user manuals, guides, training materials, and other documents

• Organize information logically and intuitively, using headings, tables, figures, and lists to enhance readability

• Simplify complex technical concepts into easily understandable language, avoiding jargon and acronyms when possible

• Incorporate multimedia elements, such as images, videos, and interactive elements, to enhance the effectiveness of documentation

• Write documents in compliance with government and/or company established standards and guidelines

• Collaborate with subject matter experts (SMEs) and other stakeholders to gather information and ensure accuracy in documentation

• Maintain version control of documents and update them as necessary to reflect changes in technology or processes

• Maintain ISO compliance

• Evaluate and recommend revisions to standards and guidelines

• Manage documentation projects, including timelines, resources, and deadlines

• Perform other duties as assigned

Minimum Requirements:

• Strong verbal and written command of the English language

• Excellent written and oral communication skills

• Proficiency in spelling and grammar

• Strong administrative and organizational skills

• Prioritization and multi-tasking

• Strong attention to detail

• Proficient with Microsoft Office software package

• Advanced knowledge and skills in Microsoft Excel

• Ability to interact with people at all levels

• Demonstrate a professional work ethic

• Basic understanding of geography

Minimum Qualifications:

• Bachelor’s degree in professional writing, Technical Writing, English/English Literature, or related field

• Must be a U.S. citizen

• Proven experience working in a technical writing position

• Proven experience writing in explanatory and procedural styles for multiple audiences

• Must pass a computer-based skills assessment with a minimum score of 90%

• Must successfully complete a comprehensive criminal and credit history background investigation

• Current, active SECRET-level security clearance preferred

Travel:

• Occasional travel may be required

Physical Demands:

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.

• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment:

• Primarily office but may also include all other work environments as required.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.