Spanish Language Customer Service Representative 1 - DAYS - up to $26.80/hour
- Job Category: Office & Administrative Support
- Travel: No
- Clearance: SECRET
- Shift: Day Job
- Req ID: LOC01161
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This is a pipeline job posting. This means we will prequalify you but cannot move you fully through the hiring process unless and until a position opens up for you to fill.
This is an on-site role with work from home flexibility. Training is in person, on-site for a period of approximately 9 weeks. Operational needs and our telework policy will determine your work location. Your presence may also be required in the office for trainings, meetings, or to resolve badge issues. Any additional remedial training and/or supervision will be held in-office at the National Visa Center.
This position pays a base hourly wage of $20.73 per hour and an additional $6.07 per hour for up to 80 hours per pay period to help you pay for benefits.
Please Note: You must live within 90 miles of the National Visa Center and must pass a fluency test.
Impulse su carrera de una manera significativa mientras ayuda a las personas a navegar el proceso de inmigración. ¡Solicite hoy!
As one of our daytime Spanish-language Customer Service Representatives, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database. The hours for this collective bargaining unit position are 7:00 AM to 3:30 PM, Monday through Friday. Training is paid, and we offer benefits – health, dental, vision, basic life insurance and other insurances, a tuition reimbursement program to help you move your career forward, and a 401(k) with company contribution. You’ll earn $20.73 an hour in base pay and an additional $6.07 an hour for up to 80 hours a pay period to help you pay for health insurance – that’s an effective hourly wage of $26.80! There is also an additional $1 per hour premium for working in our call center.
In this role you will:
Determine customer requirements by asking probing questions
Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them
Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems
Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary
Maintain our call center database by entering or updating information
Become well-rounded with optional work in our Written Correspondence unit
Keep equipment operational by following established procedures, and by reporting malfunctions
Your Minimum Qualifications to be a CSR I:
Fluency in both Spanish and English languages
High School diploma or G.E.D.
Strong administrative and organizational skills
Basic computer skills
Excellent interpersonal and communication skills
You must demonstrate a professional work ethic
Ability to work both self-sufficiently and collaborate as part of a team
Analytical skills and attention to detail to successfully analyze and evaluate trends, and disseminate information to a wide audience
Must successfully complete a criminal and credit background check, and obtain a government clearance
Must successfully complete a computer-based typing skills assessment with an accuracy score of 85% or better
Must successfully complete a computer-based basic computer skills assessment with a score of 66% or better
- While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.
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