Helpdesk Specialists/IT Associates - Multiple Levels - Department of Energy (DOE)

Work Where It Matters

Job Summary:

Akima Infrastructure Services, LLC (AIS), is actively seeking candidates to support personnel as part of our staff augmentation team supporting the Department of Energy in Oak Ridge, Tennessee. Successful candidates will be employees of AIS, a premier government contractor charged with employing highly motivated and well-qualified personnel who can advance customer's core mission. Though employed by AIS, the employee will take day-to-day direction and assignments from customer staff and procedures. Pay, benefits, Human Resources, and Employment Management functions are provided by AIS.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Job Responsibilities:

• Works under minimal supervision.

• Has responsibility on projects with increasing complexity and components.

• Solves medium to highly technical problems on multiple projects and provides consultative support to internal staff.

• Assists with the transfer of knowledge of technical skills.

• May act as a mentor to less senior IT staff.

• May provide direction and training to less senior team members.

• Analyzes, diagnoses, designs, plans, executes and evaluates work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization within information systems.

• Performs work that requires the application of a significant range of fundamental information systems principles in a variety of contexts while demonstrating strong leadership.

• May be required to be in an on-call status to be able to promptly respond to and address user/customer needs.

Minimum Qualifications:

Level 1:

• Education/Experience: Associate degree or technical diploma/degree in Information Technology and 2 years of relevant experience in IT or 6 years of relevant IT experience in an administration, support and/or oversight capacity.

Level 2:

• Education/Experience: Associate degree or technical diploma/degree in Information Technology and 2 years of relevant experience in IT or 6 years of relevant IT experience in an administration, support and/or oversight capacity.

Level 3:

• Education/Experience: Associate degree or technical diploma/degree in Information Technology and 5 years of relevant experience in IT or 9 years of relevant IT experience in an administration, support and/or oversight capacity.

Level 4:

• Education/Experience: Associate degree or technical diploma/degree in Information Technology and 8 years of relevant experience in IT or 12 years of relevant IT experience in an administration, support and/or oversight capacity.

Level 5:

• Education/Experience: Associate degree or technical diploma/degree in Information Technology and 10 years of relevant experience in IT or 14 years of relevant IT experience in an administration, support and/or oversight capacity.