Associate Computer User Support Specialist

Macdill Afb, FL
Work Type: On-Site
  • Job Category: Information Technology
  • Travel: None
  • Clearance: TS/SCI
  • Req ID: 2024-8058


Job Summary:

Compass Point is looking for an Associate Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.


Job Responsibilities:

  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

  • Plans and leads major technology assignments.

  • Evaluates performance results and recommends major changes affecting short-term project growth and success.

  • Functions as a technical expert across multiple project assignments.

  • Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.

  • Is an expert with industry standard desktop operating systems and office automation software suites.

  • Serves as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.

  • May be required to provide VIP level support to USSOCOM executive level users and their staff.

  • Troubleshoots researches, diagnoses, documents, and resolves technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

  • Determines which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

  • Ability to install, maintain and troubleshoot server, network, system and application issues.

  • Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

  • Must have experience with Dameware, RDP and Terminal Services.

  • May supervise others.


Minimum Qualifications:

  • Must have DoD 8570 IAT Level II certification.

  • Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.

  • Possess current TS clearance with SCI eligibility.

  • Bachelor's degree in a STEM field. Relevant experience may be substituted for education.

  • Years Experience: 3 - 5 Years.

  • Must demonstrate excellent verbal and written communication skills.

  • Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.

  • Must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.

  • Will be required to work rotating shift schedules to include nights, weekends, and holidays.must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower-level technicians to become proficient within these areas.

Desired Qualifications:

  • Special Operations Force experience.

Job: Information Technology

Travel: None

Organization: Compass Point

Clearance: TS/SCI

Work Type: On-Site

Remote: No

ReqID: 2024-8058