Help Desk Technician – TS/SCI Required

Overview

Job Summary:

ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility. An active TS/SCI clearance is required. To join our team of outstanding professionals, apply today!

Responsibilities

Job Responsibilities:

• Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues

• Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center

• Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management

• Performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.

• Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action

• This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Qualifications

Minimum Qualifications:

• Active Top Secret (TS) with SCI eligibility clearance.

• IAW DoD 8570.01-M, must meet IAM I minimum qualifications.

• Must possess ONE of the following 8570 IAM-I certifications: CAP (Certified Authorization Professional), Security+ CE, CND (Certified Network Defender), Cloud+, GSLC (GIAC Security Leadership Certification) OR HCISPP (Healthcare Information Security and Privacy Practitioner).

• Minimum High School Diploma/GED.

• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).

• At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.

• Basic level skills in system administration and active directory.

• The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.

• Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Posted Salary Range

$33 to $37 per Hour

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job: Information Technology

Travel: None

Organization: ASE - Akima Systems Engineering

Clearance: TS with SCI Eligibility

Work Type: On-Site

Remote: No

ReqID: 2024-12450