Help Desk Technician – SECRET Clearance Required

Honolulu, HI
Work Type: On-Site
  • Job Category: Information Technology
  • Travel: None
  • Clearance: SECRET
  • Req ID: 2024-11219


Job Summary:

The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility.


Job Responsibilities:

  • Responsibilities include serving as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues. The technician facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.

  • The role requires managing a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management. The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.

  • Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background. Additionally, the technician performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.

  • The technician is also responsible for providing a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action. This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.


Minimum Qualifications:

  • Active SECRET clearance

  • IAW DoD 8570.01-M, must meet IAM I minimum qualifications.

  • Must possess ONE of the following 8570 IAM-I certifications:

  • CAP (Certified Authorization Professional)

  • Security+ CE

  • CND (Certified Network Defender)

  • Cloud+ GSLC (GIAC Security Leadership Certification)

  • HCISPP (Healthcare Information Security and Privacy Practitioner)

  • Minimum High School Diploma/GED. Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)

  • At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.

  • Basic level skills in system administration and active directory.

Posted Salary Range

$33 to $37 per Hour

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job: Information Technology

Travel: None

Organization: ASE - Akima Systems Engineering

Clearance: SECRET

Work Type: On-Site

Remote: No

ReqID: 2024-11219