System Support Specialist

Overview

Job Summary:

This position provides troubleshooting assistance and problem resolution for computer systems in variety of environments. The System Support Specialist is responsible for providing unit subject matter expertise and support for Global Combat Supply Support-Army (GCSS-A) across all functional areas.

The System Support Specialist must have a minimum of ten (10) years experiences in U.S. Army logistics, specifically STAMIS Property Book / Unit Supply / Maintenance and Property Accountability. The support activities include, but are not limited to, providing the Unit with support by answering immediate questions, demonstrating and supporting hands-on usage of the GCSS-Army solution, and reinforcing formal classroom training where skill deficiencies are identified by the Unit. All On-site SMEs will provide support across all of the functional areas. The System Support Specialist will provide hands-on system knowledge, provide on-site individual instruction, assist in solution problem resolution and maintain ongoing integration with the GCSS-Army Program Management Office's (PMO) sustainment efforts.

Responsibilities

Job Responsibilities:

• Possesses operational knowledge and skills in Army Maintenance Information Systems LIW, SAMS-IE and GCSS-A.

• Serves as on-site Point of contact (POC) with GCSS-A Program Management Office (PMO).

• Responsible for problem resolution and administrative processes to include, but not limited to, staffing, training, skills retention, government reporting and reach back for emergent training requirements.

• Supports Implementation Teams in day to day activities for configuring and designing the Property Book/Unit Supply portion of the Tactical Enterprise Resource Planning (ERP) implementation of the Global Combat Support System‐Army (GCSS‐Army).

• Provides Army Logistical Subject Matter Expert advice on Army Transformation, functionality, policy, and procedures to SAP trained consultants.

• Provides information on the Army authorization documents: TOE, MTOE, TDA, MTDA, Augmentation TDA, Common Table of Allowances, and Letters of Authorization.

• Participates in the review of regulatory and other directives having logistics systems applications for consistency with Army logistics doctrine and determined the impact on the automated systems.

• Participates in Ad Hoc group meetings.

• Provides information on the organizational equipment readiness process.

• Assists in the development of management policies pertaining to GCSS-A.

• Leads student classes in multiple Programs of Instruction (POI) for varying levels of experience and command.

• Oversees data conversion validation, Post Go Live Activities and remote Virtual Over the Shoulder (VOTS) support for Units and facilities fielded the GCSS-A program.

• Creates daily status briefs for Department of the Army stakeholders, senior company leadership and local senior Unit representatives.

Work is regularly performed in a combination of office and shop environments and is regularly exposed to dust, odors, oil, fumes and noise. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift and carry up to 50 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Minimum Qualifications:

• 10+ years’ experience using U.S. Army logistics tools, techniques and procedures.

• Experience in Military Supply Operations listed below:

• Battalion S‐4/Brigade S‐4 Supply Operations Experience.

• Property Book Officer Experience (Senior NCO/Warrant Officer).

• Asset Management.

• Unit Level Supply Room Experience (Supply Sergeant).

• Knowledge in the use of Microsoft Word, PowerPoint, and Excel programs.

• Valid Driver’s License.

• Ability to receive a favorable TIER-1 Investigation and obtain a CAC.

• High School Diploma / GED.

Desired Qualifications:

• Certified Solution Experts (CSE) with credentials certified by Contractor as Wave 1, Wave 2 or Multifunctional and possess operational knowledge and skills in Army Maintenance and Logistics Information Systems.

• CTT+ (Certified Technical Trainer).

• Fielding and Training Army Systems.

• Battalion/Brigade/Division Logistics Officer.

• Supply Excellence Award Program.

Job: Information Technology

Travel: None

Organization: ASO - Akima Support Operations

Clearance: Not Applicable

Work Type: On-Site

Remote: No

ReqID: 2024-8611