Manager, Network Operations Center (NOC)

Fort Belvoir, VA
Work Type: On-Site
  • Job Category: Information Technology
  • Travel: Yes, 25% of the time
  • Clearance: TS/SCI
  • Req ID: 2024-11161

Overview

Job Summary:

The INSCOM Network Operations and Security Center (INOSC) Manager for U.S. Army Intelligence and Security Command (INSCOM) at Fort Belvoir, VA, serves as the team lead of a 24x7x365 network support watch floor. The INOSC Manager oversees INOSC day-to-day mission support functions: monitoring networks to ensure sustained global availability to all system users; reporting on scheduled and unscheduled network and enterprise service outages; providing a daily Operations Status report summarizing data and information on the status of planned and on-going IT System operation activities; and maintaining and updating the customer’s executive communications dashboard via SharePoint portal website.

Responsibilities

Job Responsibilities:

  • Supervises a 14-contractor staff of Shift Supervisors and Network Operations Analysts performing 24x7x365 on-site support across three shifts: responsible for contract performance, scheduling, training, and employee well-being

  • Ensures team meets all technical requirements within the scope of the INOSC duties

  • Works with the INOSC Government Lead to analyze information and situations, and implements actions, as approved by the leadership team, to ensure objectives are met

  • Responsible for all aspects of INSOC contract requirements and manages the hands-on, day-to-day issues related to operational activities

  • Serves as the INOSC POC for senior government and contract leadership

  • Produces and maintains SOPs and TTPs to ensure consistently high contract performance

  • Performs quality control and continuous improvement

  • Provides recurring and ad hoc reports to government and contract stakeholders

  • Prepares and conduct briefings for senior personnel

  • Performs additional tasks or responsibilities as directed by leadership

Qualifications

Minimum Qualifications:

  • Current TOP SECRET clearance w/ SCI eligibility (as reflected in DISS)

  • Applicable academic and work experience, per the following:

  • Associate degree with 6 years’ experience in a related field

  • Bachelor’s degree with 4 years’ experience in a related field

  • Master’s degree with 2 years’ experience in a related field

  • Previous leadership /managerial experience (small team / shift lead [three to four personnel] or higher)

  • Knowledge of network operations within DoD

  • Successful experience reporting to senior DoD customers (O-6/GS-15 or above)

  • Outstanding attention to detail, written and verbal communication, and customer service skills

Security Clearance Required:

Candidate must already have an active or current United States government security clearance at the TOP SECRET level with a SCI read-on (TS/SCI) to be considered for this position (it must be in the JPAS/DISS system).

Desired Qualifications:

  • Current DoD IAT Level 2 certification

  • IT Infrastructure Library (ITIL) 4 Foundation certification

  • Experience as a systems administrator (managing and troubleshooting permissions, etc.)

  • Experience with SCSM or ServiceNow

  • Experience with SolarWinds

  • Experience delivering tailored work-process solutions in SharePoint or O365

  • Experience managing personnel in a classified IT environment

Job: Information Technology

Travel: Yes, 25% of the time

Organization: ASE - Akima Systems Engineering

Clearance: TS/SCI

Work Type: On-Site

Remote: No

ReqID: 2024-11161