Quality Control Manager

Akima Intra-Data (AID) is fiercely focused on innovation and continuous improvement. Our flexible, full-spectrum portfolio of base operations support services enables our customers to reduce operating costs, improve productivity and enhance the value of their existing assets. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Job Summary:

Manages the Quality Control and associated functions with a DoD Fire and Emergency Service Department. Responsible for the development, implementation, coordination, continual improvement, and management of the Quality Control Program, Quality Control Plan and Quality Management System (QMS). Ensures acceptable quality control practices to include surveillance methods, KPIs, root cause analysis, and corrective or preventive actions are implemented and maintained to ensure delivery of quality work and services throughout the project. Reports to the Program Manager; functions independently with management direction and review.

Job Responsibilities:

• Responsible for developing, establishing, implementing, and continually improving a compliant Quality Management System (QMS) within all departments on the project. This includes evaluation and continually monitoring, auditing, and analyzing to validate effective implementation and operation of the QMS.

• Evaluates the overall performance of all departments based on contractual and regulatory requirements, and QMS requirements. May develop procedures, work instructions, and other documents to enhance functions and performance.

• Develops and implements an internal audit program and evaluates audit findings and results. Coordinates with department managers and supervisors for completion of Corrective and Preventive Action Reports (CARs and PARs) IAW applicable procedures. Monitors and assists with resolving corrective and preventive actions as necessary.

• Performs independent analysis, determines scope and course of action required, and develops plans to resolve problems. Conducts analysis and review of problems to determine root cause. Also identifies areas for improvement and initiates Opportunities for Improvement (OFIs) IAW applicable procedures.

• Conducts process and product measurements and analysis IAW QCP. This may include developing performance measurements and metrics that include charts, graphs, reports, etc. Collects, evaluates, and analyzes data to determine performance trends. Assesses whether the Quality Policy and Quality Objectives are being met.

• Acts as liaison with the Government Contracting Officer’s Representative (COR) and Quality Assurance Evaluators (QAEs) to resolve problems identified through Government evaluations. Evaluates, investigates, assists with corrective actions, and tracks Government evaluations and findings. Monitors and ensures timely resolution of problems.

• Schedules and coordinates management reviews and other meetings to review and assess overall project performance. Coordinate’s collection of data and data analysis to determine trends and potential areas for continual improvement of performance.

• Evaluates customer comments and assists with the resolution of customer complaints. Assesses and analyzes overall customer satisfaction.

• Develops and recommends training programs to enhance operations.

• Other Duties as assigned.

Minimum Qualifications:

• Previous experience as an Assistant/Battalion Chief of Operations; Assistant/Battalion Chief of Training; Assistant/Battalion Chief of Prevention with oversight for quality within respective area is highly desirable.

• An Associates or Bachelor's degree in Fire Administration, Engineering, Business Administration, Quality Management, or a related field is desirable.

• Civilian, Military, or Industrial Engineer training in Quality Assurance/Quality Control IAW MIL-Q-9858, MIL-STD-105E, or ISO 9001 standards is desirable.

• A minimum of 5 years of general experience in professional management, investigative skills, technical skills, or other responsible work in providing quality control of services in support of emergency services

• Understanding of program planning, data collection and analysis, and quality control techniques.

• You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

Specialized areas of performance:

• Ability to gain cooperation and coordinate the work of others, skill in written and oral presentations, capability to adjust work operations to meet emergency or changing program or production requirements within available resources and with minimum sacrifice to quality and quantity of work, ability to establish program objectives or performance goals and assess progress, ability to analyze organizational and operational problems and develop timely and economical solutions.

• In addition to experience shown above, experience in other business areas such as government contracts, etcetera may be of added value.

• Material & Equipment Directly Used:

• Operates a computer and utilizes software programs, spreadsheets and databases. Variety of personal protective equipment and equipment used in protection of safety, health, and the environment.

Working Environment/Physical Activities:

• Work is generally conducted in an office or shop environment. However, duties may involve the conduct of work in the out-of-doors area with a potential exposure to extreme climatic conditions. Work may require light lifting up to 50lbs; stooping; climbing; prolonged standing; prolonged sitting; and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents. Must be able to differentiate the nature of objects by color and communicate through written and telecommunication equipment. Employee use of PPE is required is certain areas. Such PPE includes head, foot, hand, torso, respiratory, vision and hearing protective devices. Must be in excellent physical condition. Must comply with all applicable regulations and published Company work rules. May be required to work outside of normal business hours, such as nights, weekends and holidays, or during adverse weather events, under pressure and strenuous conditions.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Salary Range: $97,500 – $120,000 – The salary offered to the successful candidate will be determined based on the candidate’s qualifications, work experience, and their ability to meet the known requirements of the position as determined at the time of hire. Job location will also be a factor in determining the salary offered.

Benefits: The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.

Paid Leave: Paid Time Off (PTO) is offered to regular full-time and part-time employees.

EEO Statement: We are an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, national origin, gender, gender-identity or gender expression, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance. Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Health, Safety & Environmental

Travel: No

Organization: AID

Clearance: SECRET

Shift: Day Job

Req ID: AID00474